Access to these data is limited only to our authorized Printoot staff. We require this information to fulfil your requests, orders, and to better understand individual customer needs.
The types of Personal Information which we collect may include:
1- your name;
2- your address;
3- your phone number;
4- your e-mail address;
Orders once processed are ready will be shipped via UPS within 3 to 5 days.
Printoot is distinct with it’s high quality printing . In the unlikely event that your product arrives damaged (manufacturing defects, damage during transit, book binding, improper pagination, etc.), please DO NOT send the product back to us without contacting a member of our team first. Use the following guidelines for us to better understand any problem and we will endeavor to find solutions immediately.
1- Take digital pictures of the fault and provide a detailed description (including your name and order number) and send via email to firstname.lastname@example.org.
2- Please be aware that each product is individually made and that there may be slight variations in type or color. Printoot reserves the right to refuse any discounts, refunds, or reprints on issues that can be fixed or on customer generated faults. Otherwise, in cases where we find the defect is a production issue, we will request you to ship back the product for us to rectify.
3- Printoot does not edit or modify your product order content in any way. It is your responsibility to review your order before you publish, we will not be liable for any error you have made before publishing. Printoot does not colour correct your images. It is your responsibility to colour correct using a well calibrated monitor . Printoot is not responsible for images that do not appear to your satisfaction because of inaccurate calibration of monitors and capturing devices used at your end. Printoot uses calibrated printers that produce an extremely large colour range and high colour-density and will perceptually produce most colours seen on an accurately calibrated screen. Please be aware some high quality screens will show you a larger colour range and cannot be printed with present technology. Defects reported later than 14 days after receipt will not be accepted.
4- Printoot does not offer cash, cheque or credit-card refunds on products once ordered.
5- If the customer didn’t Collect the order within a period of time not exceeding 30 days from the date of completing the order, the product will be destroyed without the slightest responsibility towards ” Printoot”, and without refunding any amounts related to the order.
We will not be liable for incorrect customer details provided in our system. Loss or delivery errors from this issue are not valid reasons for cancellation or refund. Prolonged production due to reprinting issues, customer publishing mistakes that need resubmission and any natural disaster occurrence which may delay product delivery, is not a valid reason for cancellation or refund.
You have the right to access your Personal Information and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to us at email@example.com or where possible, you can do these actions in your account profile page yourself.
If we consider that your rights may be affected by any such changes, we will request you to confirm your consideration and acceptance prior to continue our relationship with you.
We will store your project photos for completed orders for thirty (30) consecutive days, at which point we will delete all photos related to the project for your security.
Printoot will not proceed with production of your order until payment is made in full and completed.